Shipping policy

Welcome to Livoria (livoria.in). We are committed to delivering your orders promptly, securely, and efficiently across India. Please review our shipping policy below for details on handling times, delivery windows, shipping charges, and order tracking.

1. Order Processing Time

  • All orders are processed within 1 to 2 business days (excluding Sundays and national holidays) after receiving your order confirmation email/SMS.

  • You will receive a notification once your order has been dispatched along with a tracking link.

2. Estimated Shipping Times & Charges

Shipping Method Estimated Delivery Time Shipping Cost
Standard Delivery (Prepaid - UPI/Card) 3 – 7 Business Days FREE Across India
Cash on Delivery (COD) 4 – 8 Business Days FREE (Verification required)

Note: Delivery times may vary slightly depending on your location (Metro cities vs. Tier 2/3 cities or remote regions).

3. Cash on Delivery (COD) Policy

To keep Cash on Delivery accessible and smooth for everyone across India:

  • COD Verification: Once you place a COD order, you may receive an automated WhatsApp confirmation message or verification call from our team to confirm your delivery address and phone number.

  • Order Dispatch: COD orders will be dispatched only after successful phone/WhatsApp address verification.

  • Payment at Delivery: Please ensure you have the exact cash amount or UPI ready at the time of delivery to avoid courier delays.

4. Order Tracking

  • Once your package is shipped, you will receive an SMS and/or email containing your Tracking Number and a tracking link.

  • You can also track your package directly on our website under the Track Your Order page using your Order ID and Phone Number/Email.

5. Address Changes & Incorrect Addresses

  • Please verify your full shipping address, complete with landmark, house/flat number, street name, pincode, and valid mobile number at checkout.

  • If you need to make changes to your delivery address, please contact us immediately within 12 hours of placing your order at shoplivoria.official@gmail.com.

  • We cannot change the shipping address once the order has been dispatched.

6. Damaged or Missing Shipments

  • In the rare event that your shipment arrives damaged, unseal/damage video proof taken while opening the package is required for immediate replacement or resolution.

  • Please inspect your order upon receipt and contact us immediately at shoplivoria.official@gmail.com with your Order ID and photo/video proof so we can resolve it right away.

7. Contact Us

For any questions regarding your order status or shipping details, reach out to us at:

  • Brand: Livoria (livoria.in)

  • Email: shoplivoria.official@gmail.com

  • Social: @shoplivoria